Privacy Policy

Effective Date: Oct 14, 2026

Welcome to www.rz-clean-seal.co.nz ("the Website"), operated by RZ-Clean-Seal New Zealand (BurVic Group) ("we," "us," or "our"). At RZ-Clean-Seal New Zealand (BurVic Group), we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Website, Mobile App or interact with us through other means. By using the Website, you agree to the practices described in this Privacy Policy.

What We Do with Your Information:

We gather certain information about our customers as part of our service. We only share this information with parties not associated with us when absolutely necessary and in accordance with the law. Your trust is important to us, and we're committed to maintaining the confidentiality and integrity of your personal data.

Information We Collect

Personal Details

We may collect personal information, including but not limited to your name, email address, and phone number, primarily when you make purchases on our Website. Please note that if you purchase our products through third-party platforms, we may not have access to this information.

Types of Information We Collect

In the past year, we have collected the following types of information:

• Basic details, such as names, addresses, phone numbers, and email addresses.
• Information about your online activities, including websites visited, search history, and interaction with advertisements.
• Sensitive information, but only when necessary.

Text Marketing and Notifications

How We Collect Your Information:

When you use our Messaging Service, we gather various details from you. This includes:

• Your phone number and email address when you sign up.
• Your messaging history and the content of your messages.
• Information is collected through cookies or similar technologies, which help personalize your experience (like sending you reminders about your shopping cart).
• If you join any contests, sweepstakes, studies, or surveys through the Messaging Service, we collect your contact information and any other details you provide.
• If you contact us with questions or for customer service, we'll also collect your contact information.

Chatbot Interaction

If you use our chatbot, we may collect information related to your interactions with the chatbot and any information you provide during those interactions.

Your Security

At www.rz-clean-seal.co.nz, we prioritize keeping your financial details private and secure. Here's how we do it:

1. Secure Online Shopping: We use QualitySSL, a top-notch security technology, to encrypt your order information. This means your data is turned into a code that's extremely hard to read, ensuring your transaction is safe and processed immediately.
2. Safe Credit Card Transactions: When you buy something, the credit card details are handled in a secure part of our website. This prevents any misuse or unauthorized access to your information.
3. Trusted Partnerships: We work with third-party companies for credit card processing, shipping, and website hosting. These partners only get the information they need to do their jobs. We make sure they follow strict rules to keep your information safe and private, in line with federal standards.
4. Staff Training and Policies: Our team is trained to protect your personal information. They're instructed to use this information only for business reasons, ensuring your privacy is respected.
5. Legal Compliance: If the law requires it, we may have to share certain personal details about you. This would only happen if ordered by a court or if we believe it's necessary to follow legal requirements.

Your security is our top concern, and we're committed to ensuring a safe and trustworthy shopping experience at www.rz-clean-seal.co.nz.

IP Address and Other Automatically Collected Information

We collect general information about your visits to our Website, including the date and time of your visit, your geographic location, and your browsing activities. This information helps us enhance your experience on our Website.

Chatting on Our Website

Our Website features a chat tool that allows you to interact with automated helpers or real representatives. We may retain chat conversations for record-keeping purposes. Your usage of the chat implies consent to recording.

"Do Not Track" Browser Setting

Where available, you may choose to enable an online tool that automatically communicates your opt-out preferences, such as the Global Privacy Control ("GPC"). When detected, we will process such signals as a valid request to opt out.

Upon receipt of your request, we will endeavor to honor it based on the information that we collect and maintain.

Exercising your rights does not require you to create an account with us.

Giving Us Permission to Use Your Info

By providing us with your personal information, you grant us permission to use and share it as outlined in this Privacy Policy.

How We Use Your Info

The basis for personal data processing, as required by GDPR, is consent.

We use your personal information, with your consent for various purposes, including:

• Communication
• Order fulfillment
• Issue resolution
• Payment processing (handled by Shopify)
• Understanding user preferences
• Website improvement
• Ensuring website functionality
• Compliance with legal requirements
• Maintaining website security
• Other purposes detailed in our Privacy Policy and Terms and Conditions

We may contact you for essential updates, security, or account-related matters. If you wish to unsubscribe from emails or messages, please let us know.

Choosing Your Communication Preferences

We respect your communication preferences. You can:

• Opt-in to receive emails or messages from us
• Opt-out at any time (unsubscribe link in emails, reply with "STOP" for certain texts)
  • To cancel, text "STOP," "END," "CANCEL," "UNSUBSCRIBE," or "QUIT" to our shortcode. You'll get one more message confirming your request. Please note that our system might not recognize other formats of unsubscribe requests. If you're subscribed to multiple programs from www.rz-clean-seal.co.nz, you'll need to unsubscribe from each one separately.
• Exercise control over your communication preferences through our Privacy Choices page or by reaching out to us at enquiries@burvic.com.au

Remember, other ways of opting out won't be recognized. Standard message and data rates may apply. For help, text "HELP" to the number from which you received the messages, or contact us directly for more information. To unsubscribe, please follow these steps.

Users can click 'unsubscribe' at the bottom of the marketing email or text reply the keyword command 'STOP' to the SMS marketing text.

Getting Texts from Us

When you opt-in for marketing texts, you agree to receive promotional messages. The frequency of these messages varies, and you can opt-out anytime. Standard messaging rates may apply; check with your phone provider.

Your Rights and Choices

You have rights concerning your personal information:

• Access: You can request access to your data.
• Deletion: You can request the deletion of your data.
• Correction: You can update or correct your data.
• Objection: You can object to specific data uses.
• Portability: You can request data portability.

To exercise these rights or learn more, go to this link for our Data Subject Request form or contact us at enquiries@burvic.com.au.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

RZ-Clean-Seal New Zealand (BurVic Group)

3 Merrigal Road, Port Macquarie NSW 2444

enquiries@burvic.com.au

(+61) 1300 287 842